Conditions générales

  1. object
  2. Terms of use
  3. order
  4. Contract conclusion
  5. price
  6. delivery
  7. Risk transfer
  8. Return and exchange terms
  9. Payment
  10. Warranty
  11. Privacy policy
  12. Promotional codes
  13. Legal
  1. object
  • This website is owned by High Garden Sàrl. 
  • This page includes terms and conditions, terms of use, terms of sale, return and refund policies, and High Garden Sàrl privacy policies. They apply to all orders made by phone, email or via the website to High Garden Sàrl as well as to all users of the website.
  • Browsing or buying on this website means that you accept all the terms and conditions presented on this page.
  • We reserve the right to change the terms and conditions at any time without notice. The contracts previously concluded remain under the policies in place at the time of the conclusion.
  • If you purchase a High Garden Sàrl product from a third-party retailer, these conditions are not applicable. 
  1. Terms of use
  • By accepting our terms and conditions, you declare that you have reached the age of 18 or the majority in your country.
  • You are committed to complying with the strict legislation in your country.
  • You should not misuse the website or information.
  • In the event of violation of these conditions, we retain the right to break the contracts that bind us and you expose yourself to possible prosecution.
  1. order
  • All orders from High Garden Sàrl may only be made by adults who have reached the age of 18 and enjoy the exercise of civil rights.
  • You must ensure that the products you order are legal in your home country. In the event of a court violation, High Garden Sàrl cannot be held liable under any circumstances. 
  • An order is only sent after receiving the payment it is not possible to obtain a waiver.
  1. Contract conclusion
  • The contract is concluded when High Garden sends you a confirmation.
  • If the stock of a product ordered is depleted, High Garden Sàrl reserves the right to cancel or modify the order at any time.
  • The buyer cannot, under any circumstances, change or cancel a contract when he has ordered items that have been manufactured and/or customized at his request or when the ordered items are already in the process of being delivered.
  1. price
  • The selling prices of the products are shown in Swiss francs, net amounts, including VAT as well as with possible discounts. 
  • Sale prices do not include delivery fees that are available on the order page.
  • High Garden Sàrl can change prices at any time.
  1. delivery
  • The order is shipped as soon as possible.
  • The delivery time is an indication. High Garden cannot be held liable if the delivery time is extended. The buyer is obliged to accept the delivery even if it is delayed.
  • Deliveries with follow-up or recommended, are refunded or returned in case of theft, loss or damage, only if High Garden Sàrl can cooperate with the country’s authorities on the content of the order. Indeed, we will be able to operate the insurance of the post office of your country, only if the content of the order is legal. If this is not the case, we will not be able to ensure a refund or referral.
  • High Garden Sàrl does not return or refund orders that have been seized by customs.
  1. Risk transfer
  • The transfer of risks – which includes the risk of loss as well as the degradation of the commodity – passes to the buyer as soon as the contract is concluded.
  1. Return and exchange terms
  • Consumable senus products that have been broken cannot be returned or exchanged.
  • Defective products can be returned or exchanged for a period of two years. However, if the return is made within 15 days of receiving the order, High Garden Sàrl reserves the right to decide whether the product will be refunded or exchanged by an identical or similar product.
  • It is not possible to return a product if it does not meet your expectations or please do not. Our sellers are at your disposal to accompany you in your purchase. 
  • The cost of return shipments is your responsibility.
  • In case of refund High Garden Sàrl has 30 days to transfer the money after receiving the defective goods.
  • In case of exchange High Garden Sàrl has 8 weeks to send the order after receiving the defective goods.
  1. Payment
  • The payment of the goods can be made on the basis of an invoice. High Garden Sàrl may impose a payment method on a buyer or refuse to contract with a buyer.
  •  By placing an order with High Garden Sàrl the buyer expressly authorizes us to check his creditworthiness with third-party organizations.
  • Regardless of the payment method used, the buyer understands and accepts that his payment can pass through a financial intermediary subject to legal obligations regarding money laundering.
  • In the event of an invoice payment, High Garden Sàrl will send the buyer a detailed invoice and a payment slip upon their order.
  • In the event of an e-banking transfer, the Buyer must use the contact information mentioned on the invoices or attached to the account statement. 
  • High Garden Sàrl accepts payment by Postcard credit cards. The amount will be debited to order.
  • If an item is sold out or cancelled, High Garden Sàrl will refund the buyer to its account.
  • High Garden is in no way liable for a debit charge.
  • In the event of a late payment reminder, an administrative fee will be automatically charged. These costs amount to CHF 7.– (seven francs) in the event of a simple recall, CHF 15.– (fifteen francs) for a second recall and CHF 25.– (twenty-five francs) for a final notice before the opening of a recovery procedure (prosecution).
  • In the event of a default, High Garden Sàrl is authorized to transfer its debt against the purchaser to a factoring company, or to mandate a third-party company to recover its debt.
  1. Warranty
  • In accordance with Swiss law, our goods are guaranteed for two years if it is defective. 
  • The warranty does not cover defects resulting from an accident, mishandling, non-compliant use or unauthorized modification or repair, as well as defects that are the result of normal wear and tear over the products over time.
  • If it is returned within 15 days to receipt the defective merchandise will be at the choice of High Garden Sàrl or replaced or refunded.
  1. Privacy policy
  • When you place an order, you give us access to your personal data so you can process your order. If you want us to delete this data pleasecontact us via the contact form.
  • When you browse our website, we have access to your computer’s Internet protocol address
  • High Garden Sàrl ensures that its customer data is processed in accordance with current legislation and the RGDP. The recorded data is used in order registration and processing, the administration of personal accounts of customers, marketing purposes and the development of statistics.
  • The buyer authorizes and gives its consent to High Garden Sàrl to obtain or track its recorded data to third parties as it is necessary for the realization of a certain service (e.g.: administration and management of personal accounts, monitoring of payments, payment of goods from a supplier, use of a financial intermediary, etc.).
  • By accessing the cookie policypage, the user can manage the cookies used by our website.
  1. Promotional codes 
  • If we provide you with a promotional code you must not pass it on to a third party it is reserved for your personal use. In case of abuse High Garden Sàrl may cancel the order or require its return as well as a refund, as well as an increase of 200.- to cover the costs caused by the abuse.
  1. Legal

High Garden Sàrl 
21 Route de Roman 1027 Lonay Switzerland
Phone: 021 801 02 56
VAT number IDE/UID: CHE-311.912.964
Bank details: CH30000000619163410
Professional Association: CI Hemp